EXCHANGE POLICY

REGULAR-PRICED AND SALES MERCHANDISE

Customers may return or exchange items up to 7 days after delivery. Returns will not be accepted if requested over 7 days passed the delivery date noted on the order tracking.

There are no returns or exchanges for clearance products. If the item you purchased went on sale within 14 days of your purchase date we will refund the price difference at your request.

RETURN & EXCHANGE DETAILS

Please allow up to 14 days from the time you mail the return or exchange for our team to receive it and process the request. Refunds for returns or new product exchanges will be provided once the item has been received and inspected. Failure to provide the item back in its original KAVI COSMETIX branded packaging will result in a repackaging fee of $5. Customers returning items for a refund will not be refunded the original shipping cost. KAVI COSMETIX is not accountable for items that are lost or damaged in the mail.

Products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts. Learn more.

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